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At the very least, it seemed to me that the people who issued me the truck needed some SERIOUS retraining.What I got was a telephone runaround, THREE refusals to let me speak to a manager, an insistence that I would have to let them “get back to me” when THEY decided to, and finally a reservations manager named Bill.It explained nothing about how self-dispatch worked.On the day of the move, I went to the Uhaul place to pick up the truck, which I have since been told is not an actual Uhaul facility, but merely a dealer, presumably contracting with Uhaul.Let me tell you, Bill should NEVER be allowed to speak to customers, especially ones who are already upset.



I selected the “self-dispatch” option on their website, simply because it said it would reduce the amount of time it would take to get the truck.” Turns out that no record of me, my rental contract, or my legal possession of that truck had ever been entered into the system.Which means that, had I been pulled over or had an accident, I would have technically been driving a stolen truck.They would not have also arrested my adult son, who was in the truck with me?

They would not have had to keep my minor son in state custody until the issue was settled?

The man at the desk told me that his computer system was down, and so I would have to complete my rental setup by phone with someone at a different location.